Contact Information

The concierges usually have split shirts to cover most of the day. Please avoid contacting the concierges for anything non urgent. You can contact the concierges via their mobile for anything urgent 24 hours.  They can also be contacted from any of the doors via the intercom

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They have a shared mobile phone to contact them on: 07774 845385 (Urgent Matters Only)

Their shared email is: concierge@granbyvillage.uk

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CREATE A SUPPORT TICKET HERE: https://help.granbyvillage.uk/

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The support tickets are tracked and therefore won't be lost and you can login to see the latest updates

(Please attach any pictures and give the location of any maintenance work required)

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They can also be contacted from the directory and of the new intercom units in 55-57 and entrances to the gym. 
 

You can contact them via a job ticket for: 
-    Delivery of parcels, recovering parcels delivered to wrong building, packages put through the front letterboxes. 
-    Making them aware of maintenance issues on the complex
-    Reporting anti-social behaviour
-    Adding to the Intercom for 55-57 Whitworth St
-    Security incidents, rough sleepers, Police evidence and recovering camera footage
-    Assisting with disposal of items that won’t fit down the bin chutes, but are small enough to fit in the large bins in the car park. 
-    Advice and guidance

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Access System ( To gain access to doors, pool, car park)

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We have recently changed the process and automated parts of the system to improve the speed of responses and the work involved in processing our new users.  All Access requests are now done through the ticketing system. 

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1. Go to https://help.granbyvillage.uk   (Maintenance button on the home page)

2. Register your details, ensure you select if you are apartment owner & resident/landlord/tenant or car park space renter.  All new accounts will need to be created by the person who will be using the account as their email address will be validated. Car park renters please ensure you know the parking bay space or this will cause delay if it's wrong. 

3. Once registered you'll need to click the link in your email to validate your account. 

4. When you next login a banner at the top will take you to a resident validation function. Your ownership/tenancy or agreement with landlord to rent needs to confirmed. Residents already on our access system should be pre-validated. The concierges will validate your account if needed. 

5. You can now put in Access Requests on the Access Requests menu, like adding yourself to the door access system, changing your car registration etc. These requests will be authorised by the concierge, but now automated so a quick turnaround should be possible. NOTE DONT PUT IN A NEW JOB TICKET, The access function is a different menu along the top. 

6. If you get a new phone, there is an access request option to "Send new invite" to enroll your new device. Only one device is permitted and your old device will be deleted if you select this option. 

7. You will be sent an automated email when your request has been completed. 

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Scanlans Managing Agents

The managing agents for our property are Scanlans:

https://www.scanlanspropertymanagement.com/

Email: management@scanlanspm.com

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They are responsible for managing the complex on a day-to-day basis. Some larger or maintenance items will be managed by Scanlans.

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The Directors

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