Q: Concierges

The complex has two residential conciergesThe concierges usually have split shifts to cover most of the day. Please avoid contacting the concierges for anything non urgent especially after 11pm. You can contact the concierges via their mobile for anything urgent 24 hours. Weekend the concierges work reduced hours. They share a mobile that can be reached at:07774 845385 (Urgent Matters Only)Their shared email is:concierge@granbyvillage.uk The preferred method of contact is putting in a job on our system: CREATE A SUPPORT TICKET HERE: https://help.granbyvillage.ukThe support tickets are tracked and therefore won't be lost and you can login to see the latest updates. (Please attach any pictures and give the location of any maintenance work required)They can also be contacted from the directory and of the new intercom units in 55-57 and entrances to the gym. You can contact them for: Delivery of parcels, recovering parcels delivered to wrong building, packages put through the front letterboxes. Making them aware of maintenance issues on the complexReporting anti-social behaviourSecurity incidents, rough sleepers, Police evidence and recovering camera footageAssisting with disposal of items that won’t fit down the bin chutes, but are small enough to fit in the large bins in the car park. Advice and guidance

Question 1

When is was built and opened

Accepted Answer

The Granby Village Apartment Complex Granby Village was built by Wimpey Homes in 1991. It was one of the first residential properties in Manchester before the building boom started. Granby Village is part of the Whitworth Street Conservation Area.​https://www.manchester.gov.uk/info/511/conservation_areas/970/whitworth_street_conservation_area/3​Old Photos of the buildings can be seen hereThe dedication plaque reads:"Velvet House in Granby VillageOfficially opened by ROBERT KEY M.P.Parliamentary Under Secretary of State for the Environmenton Wednesday 2nd October 1991"

Question 2

The Buildings and their Locations

Accepted Answer

Granby Village comprises of five buildings: Bombay House Venice CourtVelvet CourtVelvet House55-57 Whitworth St (no building name)​The Granby Village Apartment Complex includes:Communal Pool/jacuzzi/saunaCommunal gymCommunal games roomShared car parkBike storeCommunal gardensGuest parking permit on Venice Street

Question 3

Concierges

Accepted Answer

The complex has two residential concierges​The concierges usually have split shifts to cover most of the day. Please avoid contacting the concierges for anything non urgent  especially after 11pm. You can contact the concierges via their mobile for anything urgent 24 hours.  Weekend the concierges work reduced hours. ​They share a mobile that can be reached at:07774 845385  (Urgent Matters Only)Their shared email is:concierge@granbyvillage.uk The preferred method of contact is putting in a job on our system: CREATE A SUPPORT TICKET HERE: https://help.granbyvillage.ukThe support tickets are tracked and therefore won't be lost and you can login to see the latest updates. (Please attach any pictures and give the location of any maintenance work required)They can also be contacted from the directory and of the new intercom units in 55-57 and entrances to the gym.  You can contact them for: Delivery of parcels, recovering parcels delivered to wrong building, packages put through the front letterboxes. Making them aware of maintenance issues on the complexReporting anti-social behaviourSecurity incidents, rough sleepers, Police evidence and recovering camera footageAssisting with disposal of items that won’t fit down the bin chutes, but are small enough to fit in the large bins in the car park. Advice and guidance

Question 4

The Granby Village Management Company

Accepted Answer

The Management company is the company that owns the freehold and is owned by all apartment owners collectively. When you see reference to The Management Company, it is reference to the collection of apartment owners formalised into the managing company.

Question 5

Scanlans Managing Agents

Accepted Answer

The managing agents for our property are Scanlans:https://www.scanlanspropertymanagement.com/Email: management@scanlanspm.com​They are responsible for managing the complex on a day-to-day basis. Some larger or tradesman maintenance items will be managed by Scanlans.Scanlans are contracted to Granby Village Management Company.

Question 6

Directors

Accepted Answer

Each block has its own director, they are responsible for the management of Granby Village, setting budgets and deciding on spending priorities. They can be contacted if you need to escalate any issues. Two directors are up for re-election every year on a rota basis at the AGM. The directors are unpaid apartment owners who have volunteered to be directors of Granby Village aka The Management Company.​The current directors are:55-57 Whitworth StDarren SellersVelvet HouseChris SpeckBombay HouseDavid BallVenice CourtGareth KavanaghVelvet CourtNathan PrescottVelvet HouseChris Speck

Question 7

Fire Alarms and Fire Proofing.

Accepted Answer

There are specific instructions and documentation below in what to do if there is a fire. Please click and ensure you know your fire and evacuation plans below for your own building. 55-57 Whitworth St Fire DocumentsBombay House Fire DocumentsVenice Court Fire DocumentsVelvet Court Fire DocumentsVelvet House Fire Documents​​​​​​​​Fire safety information:The complex is designed to contain fires for at least an hour as each apartment is built to contain fires.There are fire exits for all apartment buildings. Please ensure you know the location of these.Please keep fire exits clear of rubbish at all times and ensure fire exit doors are always closed. The corridor doors and bin chute doors are also designed to contain fires. The underground car park has an extensive sprinkler system to contain fires. All apartments should have a smoke alarm fitted. Please plan ahead and think what you would do if there was a fire. There has been contained fires before in our complex and one of An apartment in the building next door recently was destroyed by fire and the building was evacuated, so please take this seriously.

Question 8

Communal Doors

Accepted Answer

All the common doors and gates are moving to a new digital Access Control System​The new system uses Facial Recognition, Number Plate Recognition or being controlled by an app on your phone. It integrates Wi-Fi, CCTV and Access Control in one system from Ubiquiti.  Access Methods supported on the new systemFacial Recognition**Opening Via pressing a virtual door button on the Unifi Endpoint App. (when in Bluetooth Range)Calling residents via the intercom so the door can be opened remotelyVisitor pass QR codes which can be scanned by the door intercom cameras to gain entry. Live View from your intercom to doors/gates where you are listed on the directoryApple/Google Wallet (Paid Annual License)NFC Keyfob (Only used for legacy reasons for 55-57)Number plate recognition on the vehicle gate cameras. (4 cameras - 2 internal, 2 external)** Face unlocking is disabled for the Vehicle gate, as we want users to instead use the pedestrian door next to the gate (this reduces chances of thieves tailgating cars)** Face locking in the only supported access method for entry to the Leisure Centre,  this is because all guests must be escorted as per policy. Mechanical Floor Door LocksAll floors in all buildings have a mechanical door lock with a unique code. Please ask the Concierge for this code if needed. Proof of residency will be required.​The Communal Garden to the back of Venice Court and Velvet Court also has a mechanical code lock. Please speak to the concierge for this code. ​Please note some mechanical code locks require you to Press C to clear the code before the code can be entered.​The mechanical code lock for the direct access into Velvet House from the Car Park uses the same code (but only the last three digits) as the Velvet House main entry code.RulesPlease ensure you inform the concierge if you lose a door Keyfob, as it is against your name and can be cancelled. If any residents give access to someone on purpose, they are responsible for any damage to facilities or equipment. Do not keep open or deactivate doors which access control and are designed to be kept closed due ot security. If a door is ajar, please close and lock properly.

Question 9

Setting up your access to the door and car park vehicle gate.

Accepted Answer

We have recently changed the process and automated parts of the system to improve the speed of responses and the work involved in processing our new users.  As part of the setup process, you scan your own face on your own smartphone to allow optional face unlocking of doors. All Access requests are now done through the ticketing system.  This includes requests to delete users/tenants and change car registrations. All new users must register themselves on the system, and can't be done on behalf of someone. Only one face scan or device can be registered per account, so all users must register separately. ​Go to https://help.granbyvillage.uk   (Maintenance button on the home page)
Register your details, ensure you select if you are apartment owner & resident/landlord/tenant or car park space only user.  All new accounts will need to be created by the person who will be using the account as their email address will be validated. Car park renters please ensure you know the parking bay space or this will cause delay if it's wrong. 
Once registered you'll need to click the link in your email to validate your account. 
When you next login a banner at the top will take you to a resident validation function. Your ownership/tenancy or agreement with landlord to rent needs to confirmed. Residents already on our access system should be pre-validated. The concierges will validate your account if needed. 
You can now put in Access Requests on the Access Requests menu, like adding yourself to the door access system, changing your car registration etc. These requests will be authorised by the concierge, but now automated so a quick turnaround should be possible. 
NOTE DONT PUT IN A NEW JOB TICKET, The access function is a different menu along the top. 
If you get a new phone, there is an access request option to "Re-send app invite and authenticate mobile" to enrol your new device. Only one device is permitted and your old device will be deleted if you select this option. 
You will be sent an automated email when your request has been completed. Follow the steps in the email to setup the phone app and complete the process.

Question 10

Android Unifi Endpoint Settings to Change

Accepted Answer

Android when running the Unifi Endpoint app to receive phone calls will need some settings changing before you reliably receive intercom calls. Apple Phone work fine if you grant the app all the permissions it requires. ​Android settings checklist I’d recommend. If all of these are configured correctly, the app should reliably receive UniFi Intercom calls.​Permissions* ✅ Notifications* ✅ Microphone* ✅ Camera (if video calls are used)* ✅ Phone (if requested)* ✅ Nearby devices (if requested) Notifications* ✅ Allow notifications* ✅ Incoming calls enabled* ✅ Pop-up/Banner notifications* ✅ Lock screen notifications* ✅ Sound enabled* ✅ Vibration enabled* ✅ Full-screen notifications (Android 14+)* ✅ Override Do Not Disturb (if available) Battery* ✅ Battery usage set to Unrestricted* ❌ Do not optimise the app* ❌ Do not restrict background activity Background operation* ✅ Allow background activity* ✅ Allow background data* ✅ Allow unrestricted data usage (especially if Data Saver is enabled) Special access* ✅ Display over other apps (if available)* ✅ Auto-start (on manufacturers that support it)* ✅ Run at startup (if available) Power saving* ❌ Don’t put the app into Sleeping Apps or Deep Sleeping Apps.* ❌ Exclude it from any battery optimisation or app freezer. Lock screen* ✅ Show notifications on the lock screen.* ✅ Show sensitive notification content (if desired).* ✅ Wake the screen for incoming calls (if supported). Google services* ✅ Google Play Services installed and up to date.* ✅ Google Play Services not battery restricted.* ✅ Google Play Store updated. App* ✅ Latest version of the Identity Endpoint app.* ✅ Signed in.* ✅ Device registered and showing as Online in the UniFi Identity portal. Manufacturer-specific settings Some Android manufacturers require extra configuration:* Samsung: Remove the app from Sleeping Apps and Deep Sleeping Apps.* Xiaomi: Enable Autostart and disable MIUI Battery Saver for the app.* OnePlus/Oppo/Realme: Disable app battery optimisation and enable background running.* Huawei: Protect the app from battery management and enable auto-launch.* Motorola/Pixel: Usually only battery optimisation needs changing. Test procedure1. Force close the app.2. Lock the phone.3. Wait 5–10 minutes.4. Press the UniFi Intercom button.5. The phone should wake and display a full-screen incoming call.

Question 11

Visitor Passes on new Door Access System and Car Park

Accepted Answer

All residents who have access to any doors or gates are able to create visitor passes on the Unifi Endpoint App. This allows you to pre-authorised visitors or trades people. a QR code is shared with your visitor when you create a visitor pass. The visitor presents the QR code to the camera and the door will then open. ​Please note that visitor passes are not allowed on the gym. They do appear in the list, but won't work as we have switched this off. All guests must be escorted. ​Visitor passes can also be used on the car park doors, gates and vehicle gate. This means not requiring you to add guests or family members number plate to our door entry system as they can use a visitor pass QR code instead. Please make sure anyone using your space knows exactly which one, that they understand they will be fined if in the wrong space. Ensure your visitors know the rules about ensuring they don't drive off before the gate it closed.

Question 12

Challenging people following you through the doors.

Accepted Answer

Most incidents of parcel thefts have been caused by people following residents through doors. Be wary of anybody outside or lurking/sitting outside a door. If somebody does follow you through the door, hang back and see if they know the codes to the secondary doors and don’t lead them through the second set.Often when residents have challenged intruders, they will lie and say they are here visiting somebody. You can say you’re calling the concierge or the Police but please don’t put yourself in any risk.

Question 13

Doors on Latches

Accepted Answer

Often residents will leave doors on latches. Please don’t do this as we have a real issue with security at Granby Village. A good percentage of door locks will be disabled by residents and they will forget to re-activate them. Please don’t put doors on latches. There have been incidents where people have roamed between floors because of open latches.

Question 14

Car Park General Information and Rules

Accepted Answer

The car park is on two levels underground the apartment complex. It has 200 spaces. Apartment owners bought a lease on their own designed car park space.If you park in someone's space without permission, you will be charged a parking fee of £100 a day. Some owners have no parking spaces, some have more than one, most people have one parking space bought with their apartment. It's a term in parking space leases that you must own an apartment in the block to own a parking space leases. The concierge can lookup your parking space number if you do not know it. If you need to use a second parking space for guests, please contact the concierge about getting a parking permit for Venice Street (one our side). Alternatively, reach our in the WhatsApp group and ask your fellow residents if anyone has a free parking space temporarily. The main car gate is on Granby Row. Only the left hand gate opens on the car park main gate. We frequently get Uncle (across road) car park daily renters coming to our car park trying to get entry or tailgating cars in and then are unable to get their cars back out. RulesIf someone parks in your parking space, contact the concierge and they can look up who parked in your space from the access system and contact them. They will be able to arrange alternative parking location temporarily. Do not park in someone else's spot as you will then be fined as well as  them.  DO NOT drive off before the gate has closed. This is the main entry for thieves. We regularly look at camera footage and email car park users who drive off without waiting for the gate to close. Please challenge anyone walking through or if you don't feel comfortable challenging them, contact the concierge. DO NOT park in the wrong space or you will be finedDO NOT allow other people to tailgate in pedestrian doors behind you. DO NOT be offended if a resident closes a door in your face if they don't recognise you.

Question 15

Car Park Security

Accepted Answer

There are regular security incidents in the car park. All the historic incidents are usually centred around broken car windows as items were on display. So please hide all items in your car when parking.​From watching CCTV nearly all the thieves gain entry by walking though the car park gates as cars as driving in. This is why we ask drivers to all wait by the gates until they close before driving off to ensure nobody sneaks in past the open gates.​Other incidents in the Car Park centre around bike theft. Bikes are frequently stolen when secured to pipes or other items. This is why the bike store was created and CCTV installed outside and inside it.

Question 16

Car Park Vehicle Entry

Accepted Answer

The car park gates are now on automatic number plate recognition (ANPR)​The gates can also be opened when in Bluetooth range via the Unifi Endpoint Identity Application, but you need an account to activate this. ​If you have family visiting and would like them to use your space, you can create a visitor pass QR code which will open the car park gate and doors. Please ensure they are using the correct space or they will receive a £100 a day fee for parking in somebodies space.

Question 17

Direct Pedestrian Car Park Access

Accepted Answer

Pedestrian Car Park AccessBombay House and Velvet House have direct access to the Car Park without having to step outside.Bombay House via the fire exit, however it only exits to the lower car park floor.Velvet House via a staircase from the main lobby/entrance hall to the upper level of the car park. Three other doors for access on foot externally Opposite the Leisure Centre entranceOpposite the Velvet Court Main entrance (down the stairs opposite)To the left of the Car park Vehicle gate on Granby Row. Do not walk through the car park vehicle gate as a pedestrian. We will allow if using a trolley or bicycle for ease of access. But please standby and police the vehicle gate until it closes.

Question 18

Free Resident and Guest Parking on Venice Street

Accepted Answer

On the cobbled street of Venice Street next to 55-57 Whitworth St, there are spaces marked out. This road is private and we have access to parking spaces on the left of this street. Parking permits are available from the concierge. Parking spaces are available on a first come first‑serve priority and all the parking spaces may be in use.

Question 19

Car Park Rules

Accepted Answer

To help keep the car park safe and secure for everyone, we ask all users to observe the following rules:Wait for the gate to close before driving away. When entering, please stop just beyond the yellow box while the gate opens and closes. This helps prevent tailgating, which is the primary method used by thieves to gain access. We have captured numerous incidents on CCTV where individuals wait nearby before following vehicles into the car park. If you see anyone attempting to gain entry without authorisation, please challenge them where appropriate or notify the concierge.
Only park in your authorised space. Vehicles parked in an unauthorised bay may be subject to a parking charge of £100 per day. If your allocated space is occupied by another vehicle, please contact the concierge, who will advise where you may park temporarily.
Do not use the vehicle entrance or exit gates on foot. This helps maintain the security of the development. Exceptions may be made for cyclists or those moving large items. The vehicle gate can be operated using the UniFi Identity app when within Bluetooth range.
Anyone having use of a parking space should be familiar with and comply with these rules. If you allocate use of your space to anyone else, you are responsible for ensuring they understand and follow the site's security procedures.
Only create Visitor QR Codes for people who have your permission to access the development. If a parking space is allocated to another authorised user, Visitor QR Codes should not be used to provide access to additional people without permission.
If someone tailgates you through a gate or door and you are concerned, please contact the concierge immediately using the nearest intercom or by telephone.
Only register vehicle number plates that require regular access. For occasional visitors, please use Visitor QR Codes instead of permanently registering their vehicle.
The management company reserves the right to review or withdraw access credentials issued to non-residents where these rules are not followed, security concerns arise, or the access arrangements are considered unsuitable for the development.
Failure to comply with these rules may result in access permissions being reviewed, suspended or removed.

Question 20

Leisure Centre Location and Access

Accepted Answer

The entrance to the Gym/Pool/Games Room is from either one of two doors:​The Main Gym Door – This door is accessible from the rear of Bombay house/55-57 Whitworth St Courtyard. You go down the steps to the Car Park/Basement level and the door is on your right (where the car park door is on your left).​The 55-57 Internal Pool Door – This door at the bottom of the stairs in 55-57 brings you out near the pool. Only 55-57 residents are allowing to use this door on the system to either enter or exit via this door.​The Gym doors uses the same Unifi facial recognition system. A biometric system was chosen as historically previous residents have given our access to their friends etc. Having a biometric access control system removes this issue. Guest Passes will not work on the Leisure Centre doors

Question 21

Opening Hours

Accepted Answer

The opening hours are:Weekdays: 05:30 to 23:00 Weekends: 07:00 to 23:00The jacuzzi closes at 22:00 to stop noise disturbing the residents above.The doors, Wi-Fi and ability to call the concierge is disabled outside these hours.​A high-speed complimentary Wi-Fi network has been installed through the gym, games room, changing rooms and pool.The same residential Wi-fi is also available in the Leisure Centre that is available in apartment blocks. Security and Cameras. See the signs for QR codes to scan on your device to access this Wi-Fi. ​All areas excluding the changing rooms have CCTV cameras and record video and sound 24 hours. This is to track damage, misuse, anti-social behaviour or mis-use. These recordings are also tied to entry logs on the security system.The Gym has a security alarm which is activated automatically when closed. If you remain in the gym outside of these hours, the alarm will go off and the concierge automatically gets alerted.

Question 22

Leisure Centre Facility Usage

Accepted Answer

The facilities of Granby Village are for residents only and their guests. No access is permitted without an accompanying permanent resident. Due to the biometric door access system, any damage or anti-social behaviour will mean you are banned from the facilities and your access will be revoked. You are also responsible for the actions of any guests you bring into these facilities.

Question 23

Leisure Centre Rules

Accepted Answer

RulesThe gym is for Granby Village residents only and up to two accompanied guestsPersonal trainers are not permitted to train members in the gym unless granted express permission in writing.No animals (other than guide dogs) are allowed in the gymThere leisure centre has a strict no smoking policy, this includes e-cigarettes and vapes.Food and any glass or glass bottles are prohibited throughout the Leisure CentreNo under 16’s allowed in the facilities unless accompanied by an adultNo drugs or alcohol is permitted in the leisure centre.No ball games in the poolNo inflatables in the poolNo body oils or cream should be applied before using the jacuzzi as this effects the alkaline/acid levels.The Management Company will accept no responsibility for any injury, loss or damage caused by anyone using the facilities and equipment. The leisure complex can be utilised by residents at their own risk.Members are solely responsible for their own belongings whilst visiting the leisure centre.The Management Company accept no responsibility for any loss or damage to personal property.The Management company reserves the right to close the pool for health and safety or maintenance reasons.The pool and jacuzzi water is tested twice daily by the concierges and an automated dosing system is active The Pool is maintained to a target of 29 degrees and the Jacuzzi 39 degrees. 
The management company respectfully advise residents that they should study any instructions and seek appropriate advice before using the leisure centre facilities and any equipment provided.Gym and Pool Etiquette Please ensure you return weights after use.Please do not misuse weights by allowing them to drop to the floor.Please ensure that the free weights are only used on the rubber mats. This is to protect the floor coveringPlease clean down machines after usePlease always shower before entering the jacuzzi or pool.Please ensure you take your items with you when you leave the leisure centreThere is an emergency call button for the concierge in the pool and gym area.Please remove any footwear when entering the pool area.Please report any broken equipment or damage to the concierge.

Question 24

The Sauna

Accepted Answer

The sauna is turned on via a time start button on the outside of the timer. When you press the sauna button, the sauna will be activated for one hour. The sauna takes 10 minutes to warm up.Please be careful when using the sauna alone as it is possible to pass out due to heat and this can be dangerous. Please ensure you shower before entry and leaving the sauna and entering the pool for hygiene.

Question 25

The Games Room

Accepted Answer

The games room was recently decorated and provides and social and relaxation space. The faculties include: Pool TableSnooker TablePing Pong TableTable FootballDartboardLending Library for books (you are allowed to borrow books and return at your will)Board games shelf to be played in the games room (please don't remove)Sofa and tables relaxation and gaming areaSound System where you can stream music fromArcade machines The sound system is volume and time limited. It will turn off when the leisure centre closes automatically. All the table an feature lights is smart lighting controlled and shouldn't be turned off manually. Please leave these on. We ask our residents to please donate old books to the library, especially if taking out books to read. RulesPlease do not damage any equipmentThere is no drinks or food allowedPlease do not remove any equipment from the games room including boardgames There is no vaping and smoking the gym.Please report any broken equipment or damage to the concierge.

Question 26

The Bicycle Store and Bike Storage

Accepted Answer

The secure bicycle store is located on the upper floor of the car park. The room has a green metal door and is located near the car park level entrance to Velvet house. There  is CCTV in the bike store and a reenforced door for extra security. It is generally safer than securing bcycles in the car park. bikes secured in the car park have often had frames they attached to removed from the wall to free a bike, so these are not as secure as you may think. Please note from time to time we will dispose of bicycles we believe have been abandoned. Please watch out for noticed in advance of any of these events.Bikes should not be stored in any communal areas of the apartment complex internally in the apartment blocks and secured to anything. Bikes should not be locked to external railings or gates.

Question 27

The Gardens

Accepted Answer

There is a communal garden which is for use of residents and their guests. We've provided a wooden tables and benches, deckchairs and BBQ. Please don’t move the table to the grass as the shadow kills the grass.BBQ’s are allowed, but please don’t put the BBQ on the table or other items that will be damaged by the heat. Please ensure the BBQ is cleaned and re-covered when not in use (only cover when cold)Please be mindful of any smoke direction from any BBQs and it entering apartments.Please be respectful of the area and keep noise down for the apartments in close proximity.We held a residents BBQ in 2026 and it was a very popular event and more will follow. Lookout in the Whatsapp group and for posters for future events.

Question 28

Wi-Fi in Public Areas

Accepted Answer

There are three public Wi-Fi networks.“Granby Village Gym & Pool” – This is available in the pool, changing rooms, games room and gym. The password is available to type or scan on posters on the Pool Wall, Games Room Wall or Gym Wall. Please note this Wi-Fi only operates the same times as the gym opening hours.
“Granby Village Residents” – This is available in all the Car Park, Pool, Gym, Games Room and Changing Rooms, it’s also available in some communal areas such as 55-57 Whitworth St Lift Lobby, Bombay Lobby, Venice Court Lobby, Velvet Court Lobby. This will be expanded to other blocks as our data network expands in future. There are QR Codes to scan and the password shown in Lobbies. This network operates 24 hours a day.
The Unifi Identity App used for Gym Access/Face Scanning also allows you to connect to a this additional public network when in range from your Identity App and phone. This covers all areas mentioned above, this stops you having to scan QR code or enter a password. The Wi-Fi is available in:The Leisure Centre (pool, changing rooms, gym and games room)Communal outdoor gardenIn and around the lobbies for all buildingsCourtyardsCar Park (most areas are covered and is being expanded)The vast majority of 55-57 on all floors. Please note this Wi-Fi is to be used to ensure coverage in common areas and isn't designed to be used by your own devices in your own apartment. Please use one of our telecom providers serviced in the building See Internet and Cable TV in the buildings section.

Question 29

Internet and Cable TV in the buildings

Accepted Answer

The building has been cabled up forVirgin Media Cable TV and Internet over dedicated coaxial cable TV cables.Hyperoptic Fibre Optic Internet on dedicated Ethernet cables to all apartments and optical fibres into the building. (recommended)BT down original copper phones cables.We recommend Hyperoptic as the most reliable and as a fast service. If signing up for Hyperoptic, you are able to use a referral code from a neighbour to save them money on their bill. A

Question 30

Waste and Recycling

Accepted Answer

Each apartment block has its own refuse chute, with a refuse chute room on every floor. These refuse chutes dump their waste in the car park upper-level council large waste bins. The concierges swap these bins daily and move outside for collection Items that will not easily fit down the big chute should be split and put down separately, or alternatively taken to the bins downstairs in the car park. Please contact the concierge to dispose of larger items and arrange their disposal. Large cardboard boxes frequently block the bin chutes, so please break these up into smaller flat pieces that will easily go down and never force larger items down the chute. Also be careful not to overload the chute. Please also ensure your waste has gone down the chute before you walk away as a courtesy to your neighbours. Please also consider selling or giving away unwanted items to neighbours. Often neighbours advertise items for sale or freecycling on the WhatsApp group.​Manchester Council picks up and empties the large basement bins most days. This service is included in your Council Tax payments to Manchester Council.​​​There are additional recycling bins in the upper car park from Manchester Council and are labelled paper and card, please use the:blue bins for paper, card, and cartonsbrown bins for mixed recycling (glass, plastic bottles, cans, and foil).The red bins are for all other non-recycled materialsThe recycling bins are stored on the top level of the car park near the gym entrance side.Below is a guide to what goes in these different colour recycling bins.Disposing of Large ItemsManchester Council will pick up larger household items for free three times a year, and a small fee for 4 or more times. More information can be found here:https://www.manchester.gov.uk/info/200084/bins_rubbish_and_recycling/5875/get_rid_of_a_large_unwanted_item Please note that you have to personally arrange a pickup of large items and this cannot be done by the concierge, as this would then be classed as commercial waste. However, please speak to the concierge on where to put the large items for pickup by the council. It's a very simple process and takes less than a couple of minutes to complete the form and notify the concierge. Ensure you only bring down the item to the street for council collection the day before, otherwise it could be designated fly tipping. Please ensure the council have the concierges phone number and let the concierge know the location of the pickup. The proffered pickup location is by the gates on Samuel Ogden Street.

Question 31

Deliveries and Couriers

Accepted Answer

The concierge can take deliveries for residents; however, they will not always be available to take these deliveries.There are many places in the city centre where you can get your deliveries delivered to instead. Such places include Amazon lockers.https://www.aboutamazon.co.uk/news/operations/how-to-use-amazon-locker​As a resident if you see a delivery in a communal area, we request that you take it to the secure post room as a courtesy to our other residents. This action can decrease the chances of parcel theft. We do have many incidents of parcel theft every year.​We also ask residents that if they see a parcel delivered to the wrong building you make the concierge aware or alternatively message the WhatsApp group.​Sometimes the WhatsApp group is useful to share a delivery picture to identify when a courier delivered to the wrong building.

Question 32

Reading Your Electricity Meter

Accepted Answer

Every apartment has their own electricity meter in their meter cupboard. The meter cupboards are on every floor in all buildings. All the electricity meters are in the same meter cupboard for your floor. Many of our meters have now been moved to smart meters to allow automatic reading, however not all smart devices will be able to transmit to your in-apartment smart meter device, it will depend how far you are from your meter cupboard. Please speak to your electricity company for more details. The meter cupboards are generally kept locked. Please contact the concierge if you need access or a manual meter reading.We frequently hear form meter installers that they are unable to install a meter due to some survey reason. This is now false and all buildings have been surveyed and are safe for your electricity operator to install the smart meters. We had our DNO survey the building and sign off the work to install them everywhere.

Question 33

Water Bills

Accepted Answer

There are no water bills for residents. All water bills are included in the Service Charge. We are still billed via water meters for the complex, so please try not to waste water where you can.We have tanks and water pumps in the basement which pressurise the water to apartments. Our tanks are treated and tested regularly.

Question 34

Water Leaks

Accepted Answer

One of the costliest and constant problems for Granby Village is water leaks. Due to the number and damage, our buildings insurance is one of our biggest bills as part of the Service Charge. We recommend the following:Never leave a filling bath unattended.Report any water leaks appearing in your ceiling immediately as action may be taken before it becomes a large fix.Learn where your stop‑cock is to turn off your water, as you might need to use it in an emergency.Turn off your water at the cock tap if you are leaving your apartment unattended for a long period, such as holiday.Ensure that your water tank is replaced if you have an original one, these are the end of their life and are a constant cause of issues.Ensure that any dropping overflows are fixed immediately.
The concierge can turn off the ware to apartments if we can’t contact the owner to mitigate any leaks.Owners need to pay the first £3000 (as of 2026) of any building’s insurance claim. This means you are liable to pay £3000 to your flooded neighbours if you cause a flood from your apartment.

Question 35

Pets

Accepted Answer

Pets are not permitted in Granby Village residents. This is part of the original leasehold agreement.

Question 36

Rodents​

Accepted Answer

Granby village has always had a mice problem. This is particularly problematic in some of the buildings. Incidents have noticeably increased since lockdown. The rodents are present in the buildings hidden spaces behind the walls and ceilings. Some individual apartment have rodent problems and others don’t. The common cause is gaps between the inner apartment box and the spaces in the building infrastructure. This is particularly common around kitchen and bathroom areas where the building service such as sewer pipes and extractor fan pipes breakthrough into the kitchen or bathroom. If you properly seal these gaps and remove food, this will reduce your chances of rodent problems. The complex regularly has pest control around laying poison in communal areas, but they cannot access the infrastructure between apartments and floors where the rodents travel.

Question 37

Service Charge

Accepted Answer

As per terms of the original lease. All apartments’ owners pay the same. We have one-, two- and three-bedroom apartments of varying sizes, but they all pay the same. Any changes to the lease would have to be voted for by 100% of all residents and therefore this is not realistic to change in future. What it includes:Electricity for common areasmaintenance for the common areasCleaners for the common areasGardenersBuildings InsuranceTwo 24-hour live-in conciergesInternet for some communal areas such as the gym.External Window CleaningAccess and running of the leisure centre.Water and waste bills
The Service Charge is billed for every six months in advance. This can be paid for monthly, 6 monthly or annually in advance.You can see your outstanding balance via Scanlans Portal:https://scanlansconnect.com/login

Question 38

Granby Village Management Company Reserve Fund

Accepted Answer

Each year the service charge is set based on current planned expenditure and how much we need to save in our capital expenditure fund for longer term planned larger maintenance projects. This fund is to pay for emergency maintenance and planned redecoration for other required capital expenditure. Planning for these capital costs are included for many years in advance to allow no surprise costs for the Apartment owners where possible. Current large capital costs include planning for next redecoration, roof replacement, external painting and replacement of the lifts. as they are end of life.

Question 39

125 Year Lease and extensions

Accepted Answer

All apartments were originally created with a 125-year lease. However, as Granby Village Management Company Ltd also owns the freehold, this can be extended to 999 years with only having to pay the fees of your own solicitor. Granby Village Ltd (The Management Company) will not charge owners/leasers for this extension.​Comptons Solicitors LLP have previously been used by residents as their solicitors to extend their lease as they provided a discount for Granby Village residents.https://comptons.co.uk/

Question 40

Annual General Meeting and Accounts

Accepted Answer

All apartment owners are entitled to attend the annual AGM. Here the directors will present the budget, costs and take questions from owners. The accounts for Granby Village Management Company Ltd will be sent to all owners including breakdown of expenses once a year. Renters are not allowed to attend these meetings and these are only for owners.

Question 41

Windows

Accepted Answer

The windows are responsibility of the apartment owner and their service is not included in the service charge. Due to Granby Vile being in a Conservation Area and the terms of the lease for each apartment, window replacements need to be 'like for like' in style and materials to match those on the same elevation. During the six-year external redecoration cycle when scaffolding is installed on the exterior for painting and other maintenance, it’s a good opportunity to get access to the higher level windows and maintain these. During these redecoration cycles the management company will reach out to residents for quotes to individual apartment owners for quotes, or apartment owners can use their own company. ​Note that as we are in a conservation area, only like for like wooden windows can be used. UPVC windows are not allowed.

Residents & Owners FAQ

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